We stand by our products. That is why we offer a 100% satisfaction guarantee on all our products*
We ship globally!
How long will it take for my order to reach me? Depending on your chosen shipping method or free shipping entitlement it averages 5 business days within Australia, and 10 business days internationally. You can speed this up to an incredible 2-3 business days anywhere in the world by using our handy shipping upgrade.
When will my order ship? Orders ship in 1-3 business days.
How much is shipping? Flat rate shipping makes sure there are no hidden surprises. You can check out the cost simply by going to your cart and using the estimate shipping button.
Does my order have tracking? All Australian orders are registered post with tracking. International, in order to keep rates low, do not on the standard offering. You may upgrade to a tracked choice for international. This provides insurance in the event your order is lost. All international orders have a CN customs number as proof of shipping. If you wish to upgrade to protect your package for loss and damage please do so during check-out.
Will I have import taxes? This is dependent on your country's import laws. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any import taxes duties or otherwise applicable to your shipments. Please do not ask us to falsify documentation, as it may offend when we refuse.
Digital Product T&C
- Purchase is final, no refunds, store credit or exchanges are available for digital products. Our digital products do not come under the satisfaction guarantee as we offer a selection of free patterns so you may 'try before you buy'.
- Digital patterns are not for re-sale or replication. You are permitted to make a working copy of the pattern for personal use only. Distribution, sharing or sale of your downloaded patterns is prohibited.
Physical Product T&C
- Your shipping choices will determine the level of cover you are entitled to.
- Standard shipping internationally has no tracking and no insurance, but does carry proof of lodgement. Please use this method at your own risk. For Australian buyers, all products are sent with registered mail as standard, and are covered for loss/damage.
- UXS will not be held liable for any losses suffered due to postal service negligence on standard shipping international. In the even tracking/insurance is included in your chosen shipping option, the proper procedure will be followed to recover losses.
- If you require your purchase urgently, please contact us prior to placing an order so we can discuss your needs and ensure they can be met.
- International shipping can take in excess of 5 weeks due to import customs, unless an upgrade is selected which can fast track your purchase.
- For international buyers, there may be import taxes applicable to your purchase. Please ensure you are familiar with your countries laws on importation of goods, as the importation taxes applied to your purchase will be your responsibility.
Period to return: Up to 14 days after delivery
When to expect your refund: Within one week of either UXS receiving the returned package or in the case of incorrect/defective product where no return is required, within one week of receiving photographic evidence.
Entitlements for change of mind & 100% satisfaction guarantee on physical product: You will be entitled to a store credit of the value of the product only, that is returned. No store credit will be given for postage to you, and no compensation or contribution will be made for the cost of shipping back to us. You must be able to provide proof of shipping to qualify. Store credit will be given to you once the product is received. In the event that the product you return is damaged and not in as new condition or original packaging that was sent to you, then a store credit will no longer be applicable.
Entitlements for incorrect item sent or defective product: You will be entitled to a refund for the cost of shipping to you and the product value OR a replacement will be sent at no cost to yourself. Photographic evidence will be requested in order to process your claim.
Entitlements for items damaged by shipping provider: Please check out shipping information & T&C for where items are damaged/lost by the carrier.
How to lodge your return: If you need to return an item, please Contact Us with your order number and details about the product you would like to return BEFORE shipping it back. We will respond quickly with instructions for how to return items from your order.
*Digital Download Returns Policy
100% satisfaction guarantee coverage for patterns: Digital downloads are special, in that once the purchase is made, you cannot return a downloadable product. It is with you forever. For this reason, we cannot offer a refund on a digital download unless there is a fault in the pattern. In an event where there is a fault found in a pattern, a full refund for the cost of that pattern will be issued, as well as a replacement pattern.
Please take advantage of one of our free patterns to get a feel for our pattern layout and format prior to committing to a financial investment in our digital download patterns.