• Purchase is final, no refunds, store credit, or exchanges are available for digital products.
• Purchase is for access to the digital product and/or products. If you do not access your files, this does not entitle you to a refund.
• Ensure you download within the time limit. No responsibility will be taken for failure to download within that time limit. Failure to access your files will not entitle you to refund, store credit or exchange. 
• Patterns are not for resale or replication. You are permitted to make a working copy of the design for personal use only. Distribution, sharing, or sale of your downloads is prohibited. 
• The pattern is not to be used for commercial finished product production. Please contact us if you wish to sell your finished products in a commercial capacity.
• Please ensure you check your pattern(s) and ensure compatibility with your devices promptly after purchase and report any errors or issues within 48hrs of purchase.
• It is the responsibility of the customer to ensure they provide an accurate email address, as well as ensure that our emails can get through to your mail box. Failure to do so, may result in being unable to get emails through to you, and also mean we are unable to verify your identity for any communications received in regards to your purchase.
• We only accept communications from the owner of the purchase, we will require your invoice number, the name used to purchase, and the email used to purchase the design in order to discuss your transactions. We will not use any email other than the one entered at time of purchase.
• Cases of purchasing the same pattern twice will not be eligible for refund, store credit or exchange. Please choose your patterns carefully. 
• In the rare event that a pattern is found to be faulty, a replacement pattern shall be provided in the same form it was originally delivered (PDF will be replaced with PDF, physical replaced with physical). Where a pattern is no longer in print, or cannot be replaced, and the pattern is deemed unusable, a store credit in AUD for the value of original purchase price will be offered as way of compensation. 
• Unconventional X Stitch is not responsible for file storage or file loss. It is the responsibility of the customer to download and safely store or backup their files. 
• Download your files immediately after purchase. In events such as, but not limited to, retirement/discontinued/file shfits, these designs will be permanently removed from the server and you will no longer be able to download these files. Pattern files are subject to change/deletion without notice.
• Under no circumstances will patterns be emailed. 

 

*Digital Download Returns Policy

Digital downloads are unique, in that once you purchase, you cannot return a downloadable product. It is with you forever. For this reason, we cannot offer a refund on a digital download. 

Please take advantage of one of our free patterns to get a feel for our pattern layout and format before committing to financial investment in our digital download patterns. 

 

Australian Consumer Law applies to goods sold on this website. This does not exclude those laws. Terms and conditions are subject to change without notice.