Pattern Subscription T&C

Terms and Conditions Mixed Pattern Subscription (last updated 8/7/19)

A subscription to Unconventional X Stitch is subject to the following terms and conditions. By clicking subscribe you are agreeing to these terms and conditions.

 

1. About digital subscriptions:

1.1 A digital subscription provides you with unlimited access to the Unconventional X Stitch subscription category of patterns only. It does not provide access free of charge to any other category or sub-category within Unconventional X Stitch. It does not extend to any other store and is for use on our website only. 

1.2 In order to create or activate your digital subscription, you will need to have a customer account on our website that uses the same details as your PayPal account in order to be identified as the subscriber. The login details associated with your account including username and password must not be shared with any other person. 

1.3 If misuses of your login details is detected or suspected, your subscription may be terminated and you will not be eligible for a refund.

1.4. Unconventional X Stitch makes no guarantees about which patterns will be selected. Selections will be unique unless the pattern collections are exhausted, in which case the cycle will begin over. A notification will be made via banners on this page, when this happens. At time of writing, UXS retained a catalog of 1,000+ patterns with an estimated 166 months of subscription available before exhausting the collections.

 

2. Processing and Payment:

2.1. Your payments will be processed by PayPal and will be deducted from your account automatically each month where monthly has been selected, or annually where annual has been selected. 

2.2. Unconventional X Stitch will process your subscription as quickly as possible. Subscriptions will be activated within 2 business days. If this does not occur, please contact us to inquire. 

2.3. Unconventional X Stitch reserves the right to reject any subscription order at any time.

2.4. It is your responsibility to provide accurate PayPal details and maintain adequate funds for monthly processing. 

2.5. It is your responsibility to maintain your subscription in monthly subscriptions. After the chosen subscription period expires, you will be required to re-subscribe in order to maintain access. In regards to an annual subscription, this subscription will renew automatically each year unless requested to cancel your subscription.

2.6. If payment fails to process or is not received, Unconventional X Stitch reserves the right to cancel your subscription without notice. Unconventional X Stitch makes no guarantee that the same subscription at the same price will still be available to you and is up to the discretion of Unconventional X Stitch whether to accept a further subscription request from you or not.

2.7. Unless specified otherwise in the cancellation policy below, all charges are non-refundable.

 

3. Pricing:

3.1. When you purchase a digital subscription, you agree to pay the price stated at the time of your order. You also agree to the billing frequency specified at the time of your order. 

3.2. No discounts may be applied to a subscription.

3.3. Gift vouchers may not be used for purchase of subscriptions.

3.4. Subscriptions are only available via PayPal recurrent payments.  

 

4. Third Party Fees and Charges:

4.1.    Unconventional X Stitch is not liable to you for any claims related to purchases made through third parties. Please contact the third party directly to address these claims.

4.2.    When you use your digital subscription, you may incur other additional changes, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.

 

5. Modifying Subscriptions and Suspension Policy

5.1    Digital subscriptions cannot be suspended under any circumstances. 

5.2    Subscribers must notify Unconventional X Stitch directly to make any changes to their subscription, including, but not limited to, cancellations, changes of email or delivery address, and any other changes to their subscription. You can suspend or change your details by:

- e-mailing us at unconventionalxstitch@gmail.com or using the contact us form.

5.3    Unconventional X Stitch will not accept any responsibility for any claims for subscriber failing to access the catalog during the period of their subscription. 

 

6. Digital Subscription Gift Packages

6.1.    Subscriptions can not currently be purchased as gifts.

 

7. Cancellations:

7.1. Unconventional X Stitch provides access to the catalog in good faith for the period of time stipulated in the subscription. Due to the nature of the subscription, cancellations are not accepted without cause. If you are suffering financial hardship or believe that this purchase was not made by yourself, and need to cancel your subscription, please email us at unconventionalxstitch@gmail.com or using the contact us form available. 

7.2.   Digital Subscriptions are non-refundable. You must notify us of cancellation at least 3 business days before your next billing date, otherwise we may not be able to stop your next payment from being deducted.

7.3.  When you cancel, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. You will continue to have the same access and benefits until the end of your current billing period. Your cancellation request must be made at least 3 business days before your next billing date otherwise we may not be able to stop your next payment being deducted.

7.4.  If you cancel a subscription which auto-renews on a yearly basis, you may be entitled to a pro rata refund for the unused portion of your subscription, provided the next renewal date is not less than one month of your cancellation request being made or three months into subscription.

7.5.  Unconventional X Stitch reserves the right to suspend or cancel your subscription at any time in its absolute discretion. In the event that Unconventional X Stitch cancels your subscription, you will receive a pro-rata refund for the balance of the term on your Upfront Subscription, or if you pay by automatic direct debit every month, Unconventional X Stitch will refund your most recent subscription payment.

7.6  Unconventional X Stitch will not accept any responsibility for any claims or unexpected payments that are the result of any request made by the subscriber.

7.7    If we are unable to identify your subscription from the information you have provided, we will respond directly to request further identifying information. In the event this occurs, you must reply to our email otherwise your subscription will not be cancelled.

7.8  Opting out of receiving newsletters or any other email communication otherwise related to your subscription does not constitute the cancellation of your subscription.

 

8. Unconventional X Stitch's Right to Change Digital Products:

8.1.   Unconventional X Stitch reserves the right to modify the content, inclusions, type and availability of any digital product at any time. In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package change will automatically take place from your next billing cycle.

8.2. Where patterns are added or deleted, this will not come under 8.1. for the purpose of notification.

8.3.  We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund.

8.4.   If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. We reserve the right to issues refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

 

9. Your Privacy:

9.1.    You agree that your personal details will be collected and stored by Unconventional X Stitch and used for the purpose of managing your subscription, communicating with you about your subscription and to notify you of any associated customer offers or benefits or future subscriptions, unless otherwise notified by you.

9.2.   Information on how we handle your personal information is explained in our Privacy Policy. You can obtain further information on the Unconventional X Stitch privacy policy by visiting our Privacy Policy page.

 

10. Disclaimers:

10.1.   You agree that any errors you make in entering your contact information and order details are your responsibility and Unconventional X Stitch is not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to sending the subscription to the address as notified by you.

10.2.  You agree that any errors made in entering your contact information and order details are your responsibility to report to Unconventional X Stitch within 7 business days of becoming aware of the error. Any reimbursement provided to you in relation to any claim you make as a result of such an error will take the form of an extension to your subscription expiry date by the number of days that your subscription was not delivered.

10.3   To the extent permitted by law, Unconventional X Stitch is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. In any event, Unconventional X Stitch's maximum liability to you is limited to the value of the subscription fees paid within the previous twelve months.

 

11: Your Obligations:

11.1.    It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a payment to be made, and to notify Unconventional X Stitch and update your payment details accordingly if your details have changed since your last billing date.

11.2.    It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and notify Unconventional X Stitch if you believe you are being billed incorrectly.

11.3.    Unconventional X Stitch will not refund past subscription payments if a subscriber has failed to contact Unconventional X Stitch directly to cancel their subscription.

11.4.     Unconventional X Stitch will not refund past subscription payments if a subscriber has failed to contact Unconventional X Stitch directly to report unexpected payments on their account within three months of those payments being made.

11.5.     Unconventional X Stitch will not provide any credits or extensions to a subscription if a subscriber has failed to contact Unconventional X Stitch directly to report non-delivery of their subscription within 7 business days of the occurrence of the non-delivery. 

11.6.     Unconventional X Stitch may notify you if your payment method appears close to expiry, however Unconventional X Stitch will not take responsibility if your financial institution continues to allow subscription payments from your payment method after it has expired. If you receive notification from us that your payment method appears close to expiry, you must take action to either update your payment details or cancel your subscription.

11.7.     If you are experiencing any technical issues accessing your Digital Subscription, it is your responsibility to contact Unconventional X Stitch directly to receive assistance. Unconventional X Stitch reserves the right to refuse any request for credits, refunds, or extensions if a subscriber has not requested assistance within 2 business days of experiencing the issue.

11.8. Unconventional X Stitch will not provide any credits or extensions to a subscription if a subscriber has failed to utilize their subscription within the subscription period.

 

12. General

12.1   You agree that all subscriptions provided, benefits accepted or offers made by Unconventional X Stitch shall be deemed to be provided in Australia, notwithstanding your location, and the terms of such subscriptions, benefits and offers shall be governed exclusively by Western Australian law, and the Courts of Western Australia shall have exclusive jurisdiction to determine any such matters that may arise involving or alleged to involve Unconventional X Stitch.

12.2.  To the extent applicable, the Unconventional X Stitch Conditions of Use also apply.

12.3.  Terms and Conditions may be modified by Unconventional X Stitch from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying your subscription.

12.4.   Any changes to the terms and conditions set forth will be made by announcement on our blog as well as a banner displayed on this page. 

12.5.  You acknowledge and agree that you are entitled to purchase a subscription from Unconventional X Stitch for personal use only. You agree and acknowledge that subscriptions cannot be exploited for any commercial purpose, including on-selling your subscription to any third party. 

 

 

13. DEFINITIONS

In these terms and conditions:

13.1   "Unconventional X Stitch", "UXS", "we" or "us" means Unconventional X Stitch, producer of cross stitch patterns and accessories.

13.2    Subscriber, "Customer" or "You" means a person who is a subscriber to the Unconventional X Stitch category.

13.3    A "Digital Subscription" means a standard fully paid subscription to Unconventional X Stitch category patterns only.

 

Terms and Conditions UXS Subscription (last updated 8/7/19)

A subscription to Unconventional X Stitch is subject to the following terms and conditions. By clicking subscribe you are agreeing to these terms and conditions.

 

1. About digital subscriptions:

1.1 A digital subscription provides you with unlimited access to the Unconventional X Stitch category of patterns only. It does not provide access free of charge to any other category or sub-category within Unconventional X Stitch. It does not extend to any other store and is for use on our website only. 

1.2 In order to create or activate your digital subscription, you will need to have a customer account on our website that uses the same details as your PayPal account in order to be identified as the subscriber. The login details associated with your account including username and password must not be shared with any other person. 

1.3 If misuses of your login details is detected or suspected, your subscription may be terminated and you will not be eligible for a refund.

1.4. Unconventional X Stitch makes no guarantees that additions to the Unconventional X Stitch category will be made on a monthly basis. Whatever additions are made will be included under the subscription.

 

2. Processing and Payment:

2.1. Your payments will be processed by PayPal and will be deducted from your account automatically each month where monthly has been selected, or annually where annual has been selected. 

2.2. Unconventional X Stitch will process your subscription as quickly as possible. Subscriptions will be activated within 2 business days. If this does not occur, please contact us to inquire. 

2.3. Unconventional X Stitch reserves the right to reject any subscription order at any time.

2.4. It is your responsibility to provide accurate PayPal details and maintain adequate funds for monthly processing. 

2.5. It is your responsibility to maintain your subscription in monthly subscriptions. After the chosen subscription period expires, you will be required to re-subscribe in order to maintain access. In regards to an annual subscription, this subscription will renew automatically each year unless requested to cancel your subscription.

2.6. If payment fails to process or is not received, Unconventional X Stitch reserves the right to cancel your subscription without notice. Unconventional X Stitch makes no guarantee that the same subscription at the same price will still be available to you and is up to the discretion of Unconventional X Stitch whether to accept a further subscription request from you or not.

2.7. Unless specified otherwise in the cancellation policy below, all charges are non-refundable.

 

3. Pricing:

3.1. When you purchase a digital subscription, you agree to pay the price stated at the time of your order. You also agree to the billing frequency specified at the time of your order. 

3.2. No discounts may be applied to a subscription.

3.3. Gift vouchers may not be used for purchase of subscriptions.

3.4. Subscriptions are only available via PayPal recurrent payments.  

 

4. Third Party Fees and Charges:

4.1.    Unconventional X Stitch is not liable to you for any claims related to purchases made through third parties. Please contact the third party directly to address these claims.

4.2.    When you use your digital subscription, you may incur other additional changes, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.

 

5. Modifying Subscriptions and Suspension Policy

5.1    Digital subscriptions cannot be suspended under any circumstances. 

5.2    Subscribers must notify Unconventional X Stitch directly to make any changes to their subscription, including, but not limited to, cancellations, changes of email or delivery address, and any other changes to their subscription. You can suspend or change your details by:

- e-mailing us at unconventionalxstitch@gmail.com or using the contact us form.

5.3    Unconventional X Stitch will not accept any responsibility for any claims for subscriber failing to access the catalog during the period of their subscription. 

 

6. Digital Subscription Gift Packages

6.1.    Subscriptions can not currently be purchased as gifts.

 

7. Cancellations:

7.1. Unconventional X Stitch provides access to the catalog in good faith for the period of time stipulated in the subscription. Due to the nature of the subscription, cancellations are not accepted without cause. If you are suffering financial hardship or believe that this purchase was not made by yourself, and need to cancel your subscription, please email us at unconventionalxstitch@gmail.com or using the contact us form available. 

7.2.   Digital Subscriptions are non-refundable. You must notify us of cancellation at least 3 business days before your next billing date, otherwise we may not be able to stop your next payment from being deducted.

7.3.  When you cancel, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. You will continue to have the same access and benefits until the end of your current billing period. Your cancellation request must be made at least 3 business days before your next billing date otherwise we may not be able to stop your next payment being deducted.

7.4.  If you cancel a subscription which auto-renews on a yearly basis, you may be entitled to a pro rata refund for the unused portion of your subscription, provided the next renewal date is not less than one month of your cancellation request being made or three months into subscription.

7.5.  Unconventional X Stitch reserves the right to suspend or cancel your subscription at any time in its absolute discretion. In the event that Unconventional X Stitch cancels your subscription, you will receive a pro-rata refund for the balance of the term on your Upfront Subscription, or if you pay by automatic direct debit every month, Unconventional X Stitch will refund your most recent subscription payment.

7.6  Unconventional X Stitch will not accept any responsibility for any claims or unexpected payments that are the result of any request made by the subscriber.

7.7    If we are unable to identify your subscription from the information you have provided, we will respond directly to request further identifying information. In the event this occurs, you must reply to our email otherwise your subscription will not be cancelled.

7.8  Opting out of receiving newsletters or any other email communication otherwise related to your subscription does not constitute the cancellation of your subscription.

 

8. Unconventional X Stitch's Right to Change Digital Products:

8.1.   Unconventional X Stitch reserves the right to modify the content, inclusions, type and availability of any digital product at any time. In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package change will automatically take place from your next billing cycle.

8.2. Where patterns are added or deleted, this will not come under 8.1. for the purpose of notification.

8.3.  We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund.

8.4.   If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. We reserve the right to issues refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

 

9. Your Privacy:

9.1.    You agree that your personal details will be collected and stored by Unconventional X Stitch and used for the purpose of managing your subscription, communicating with you about your subscription and to notify you of any associated customer offers or benefits or future subscriptions, unless otherwise notified by you.

9.2.   Information on how we handle your personal information is explained in our Privacy Policy. You can obtain further information on the Unconventional X Stitch privacy policy by visiting our Privacy Policy page.

 

10. Disclaimers:

10.1.   You agree that any errors you make in entering your contact information and order details are your responsibility and Unconventional X Stitch is not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to sending the subscription to the address as notified by you.

10.2.  You agree that any errors made in entering your contact information and order details are your responsibility to report to Unconventional X Stitch within 7 business days of becoming aware of the error. Any reimbursement provided to you in relation to any claim you make as a result of such an error will take the form of an extension to your subscription expiry date by the number of days that your subscription was not delivered.

10.3   To the extent permitted by law, Unconventional X Stitch is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. In any event, Unconventional X Stitch's maximum liability to you is limited to the value of the subscription fees paid within the previous twelve months.

 

11: Your Obligations:

11.1.    It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a payment to be made, and to notify Unconventional X Stitch and update your payment details accordingly if your details have changed since your last billing date.

11.2.    It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and notify Unconventional X Stitch if you believe you are being billed incorrectly.

11.3.    Unconventional X Stitch will not refund past subscription payments if a subscriber has failed to contact Unconventional X Stitch directly to cancel their subscription.

11.4.     Unconventional X Stitch will not refund past subscription payments if a subscriber has failed to contact Unconventional X Stitch directly to report unexpected payments on their account within three months of those payments being made.

11.5.     Unconventional X Stitch will not provide any credits or extensions to a subscription if a subscriber has failed to contact Unconventional X Stitch directly to report non-delivery of their subscription within 7 business days of the occurrence of the non-delivery. 

11.6.     Unconventional X Stitch may notify you if your payment method appears close to expiry, however Unconventional X Stitch will not take responsibility if your financial institution continues to allow subscription payments from your payment method after it has expired. If you receive notification from us that your payment method appears close to expiry, you must take action to either update your payment details or cancel your subscription.

11.7.     If you are experiencing any technical issues accessing your Digital Subscription, it is your responsibility to contact Unconventional X Stitch directly to receive assistance. Unconventional X Stitch reserves the right to refuse any request for credits, refunds, or extensions if a subscriber has not requested assistance within 2 business days of experiencing the issue.

11.8. Unconventional X Stitch will not provide any credits or extensions to a subscription if a subscriber has failed to utilize their subscription within the subscription period.

 

12. General

12.1   You agree that all subscriptions provided, benefits accepted or offers made by Unconventional X Stitch shall be deemed to be provided in Australia, notwithstanding your location, and the terms of such subscriptions, benefits and offers shall be governed exclusively by Western Australian law, and the Courts of Western Australia shall have exclusive jurisdiction to determine any such matters that may arise involving or alleged to involve Unconventional X Stitch.

12.2.  To the extent applicable, the Unconventional X Stitch Conditions of Use also apply.

12.3.  Terms and Conditions may be modified by Unconventional X Stitch from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying your subscription.

12.4.   Any changes to the terms and conditions set forth will be made by announcement on our blog as well as a banner displayed on this page. 

12.5.  You acknowledge and agree that you are entitled to purchase a subscription from Unconventional X Stitch for personal use only. You agree and acknowledge that subscriptions cannot be exploited for any commercial purpose, including on-selling your subscription to any third party. 

 

 

13. DEFINITIONS

In these terms and conditions:

13.1   "Unconventional X Stitch", "UXS", "we" or "us" means Unconventional X Stitch, producer of cross stitch patterns and accessories.

13.2    Subscriber, "Customer" or "You" means a person who is a subscriber to the Unconventional X Stitch category.

13.3    A "Digital Subscription" means a standard fully paid subscription to Unconventional X Stitch category patterns only.