Our Charter of Values
- To provide exceptional service on all our products, all of the time: We believe that service is key, and we treat every customer the way we would want to be treated. We are a bit old fashioned in that regard, and believe in bringing back service that has died out.
- To provide a professional product at an affordable price for all: We don’t believe in charging for everything, we believe in a ‘one price’ model for our designs. You won’t find us charging additional fees if the design has no background, or if you want to re-size it, for example. We provide as many files as possible with each design, meaning you can change your mind at any time as to what way you want to stitch. Your access to downloads never expires unless the design is discontinued. There are rarely less than 5 downloads included with every pattern!
- Keeping up with technology: We know that the old paper model of stitching doesn’t work for everyone anymore. This is why we are compatible with the leading digital pattern app Pattern Keeper. For those without the app or where you find, in rare circumstances, that our pattern isn’t working correctly with Pattern Keeper, you can use our Smart pattern. This fits minimal pages and is a PDF doc that you can zoom in on and work from.
- The future matters: What we leave for our children matters to us. We are constantly looking at ways of doing things better. Did you know we have a 5.2kW solar system to offset our power usage and a Continuous Ink System printer which means no more wasteful ink cartridges. We recycle all our resin making equipment where possible, and never waste left-over resin. We don’t use bin liners in the office or studio, which reduces land-fill as well!
- Shipping at cost value: Shipping should never be a profit-making exercise. We strive to provide the cheapest possible shipping methods with the highest quality. We charge what it costs us in products and fees to ship to you, we do not charge a handling fee. Our prices are dynamic and move with our wholesale price offerings from Australia Post, meaning where possible, we can offer a cheaper shipping fee.